Refund policy

At INLAND EMPIRE DTF TRANSFERS, we strive to provide you with high-quality DTF gang sheet prints. If you are not completely satisfied with your purchase, we offer a straightforward return process.

1.1 Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2 Time Frame: You have [X] days from the date of delivery to initiate a return. After [X] days, unfortunately, we cannot offer you a refund or exchange.

1.3 Return Process: To initiate a return, please contact our customer service team at eptartwork@gmail.com or call us at 909-463-3770. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process.

1.4 Shipping Costs: Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., incorrect or damaged item). In such cases, we will provide a prepaid shipping label.

2. Refunds

2.1 Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Refund Time Frame: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

3. Exchanges

If you receive a defective or damaged item, we will replace it with a new one. To request an exchange, please contact us at eptartwork@gmail.com or call 909-463-3770.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized items
  • Digital downloads or services
  • Items not in their original condition or packaging

5. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Our customer service team is here to assist you and ensure your satisfaction with our products and services. Thank you for choosing INLAND EMPIRE DTF TRANSFERS.